Support
Responsive, value-added technical support
Our service and support programs ensure maximum network reliability and uptime. We provide multiple levels of customer service, as well as on-site service, to give you the network performance, high-availability, and fast fault recovery you expect. We make it easy and affordable for you to get all the help you need, whenever you need it.
To expedite your request please provide the following information:
- Service and support contract number and product serial number
- Description of problem and symptoms (only one problem description per service request)
- Software versions and types of equipment
Technical Support Options
- Call +1.503.906.4026 for PacStar UC products.
- Call +1.503.906.7314 for all other PacStar products.
- PacStar’s phone service is available 24x7, 365 days a year. A PacStar support engineer will respond to your support request within a time frame that is based on the call's severity level.
- To submit a support request via the Web, click Open a Support Request.
- To submit a support request via email for PacStar UC products, use UCTechSupport@pacstar.com.
- To submit a support request via email for all other PacStar products, use TechSupport@pacstar.com.
- Certain PacStar products and technical data are subject to export control under the International Traffic in Arms Regulations (ITAR); do not submit ITAR controlled or confidential information via the email or Web submission processes.
- PacStar monitors Web and email support queues 24x7, 365 days a year. A PacStar support engineer will respond to your support request within a time frame that is based on the support request’s severity level.