Our service and support programs ensure maximum network reliability and uptime. We provide multiple levels of customer service, as well as on-site service, to give you the network performance, high-availability, and fast fault recovery you expect. We make it easy and affordable for you to get all the help you need, whenever you need it.
To expedite your request please provide the following information:
Email support requests received during PacStar business hours (8:00am to 4:30pm Pacific US time, Monday thru Friday, excluding US federal holidays) are reviewed that day. A specialized engineer will respond to the email within a time frame that is based on the email's severity level. Email support requests received after PacStar business hours are reviewed the next business day. A specialized engineer will respond to the email within a time frame that is based on the email's severity level. Note: For urgent support requests, use the support web site or call the number above, instead of using email.